Riverstone Kitchen Online Shop Terms and Conditions
Riverstone Kitchen is a New Zealand Registered Company
The name that will appear on your statement will be RIVERSTONE KITCHEN
- "Customer" means you and all other persons who purchase the products under your Login, and, as the context requires, includes any person browsing Riverstone Kitchen Online Shop who is not registered to use Riverstone Kitchen Shopping.
- "Delivery Point" means an outside area of the Premises, such as the Customer's front door, or any particular outside area specified by the Customer on a particular Product order form. If the Premises are a multi-level building, the Delivery Point shall be located on the ground floor of such building. For customers who live rural, the delivery point may not be the residence stated.
- "Fulfilment Fee" means the fee you as the customer must pay to have your order picked, packed and delivered and may also be referred to as "delivery fee".
- "Tax" means goods and services tax chargeable.
- "Login" means a Customer's personal email address and password used to access Riverstone Kitchen Online Shop under that Customer's registration.
- "Premises" means the premises at the address specified by the Customer on their registration application, as amended from time to time.
- "Products" means the products for sale in Riverstone Kitchen Online Shop
Use of Riverstone Kitchen Online Shop subject to terms and conditions
Your access to, and use of, Riverstone Kitchen Online Shopping is subject to the following terms and conditions. By using Riverstone Kitchen Online Shop you represent that you have read, understood and accepted these terms and conditions, and agree to be bound by them. Orders placed through Riverstone Kitchen Online Shop constitute legal offers to purchase, and are capable of being accepted by Riverstone Kitchen without any further reference to the Customer.
Discretion to accept registration
Riverstone Kitchen has the absolute discretion to refuse the registration application of a potential Customer for any reason whatsoever.
Discretion to accept orders
Riverstone Kitchen has the absolute discretion as to whether an order placed on its website is accepted and fulfilled. Riverstone Kitchen may cancel an order for any reason whatsoever.
Registration and access costs
No costs are payable to register to use Riverstone Kitchen Online Shop, but Customers are responsible for any costs incurred in using Riverstone Kitchen Online Shop, including any charges imposed by their Internet service provider.
Suspension or termination
Riverstone Kitchen Online Shop may, at its absolute discretion, suspend or terminate the ability of any Customer to purchase Products through Riverstone Kitchen Online Shop for any reason whatsoever.
Customer liable for every order
Customers are liable for every order made under their Login.
An order submitted by a Customer after 12 noon the day before a weekend or public holiday shall not be accepted by Riverstone Kitchen Online Shop immediately but shall be deemed to have been accepted by Riverstone Kitchen on the day following the weekend or public holiday (as the case may be).
Security of information
Riverstone Kitchen Online Shop shall use its reasonable endeavours to prevent any unauthorised entry into Riverstone Kitchen Online Shop. However, no member of Riverstone Kitchen will be liable for any direct or indirect damage or loss whatsoever if any third party gains unauthorised access.
While Riverstone Kitchen has endeavoured to ensure that the information provided on Riverstone Kitchen Online Shop is free from error, no member of Riverstone Kitchen warrants its accuracy, adequacy or completeness, and no member of Riverstone Kitchen shall be responsible or liable for any error in, or omission from, the information provided on Riverstone Kitchen Online Shop.
We reserve the right to make changes to the information provided on Riverstone Kitchen Online Shop at any time and without notice.
The Customer shall pay Riverstone Kitchen for the Products ordered at the price displayed at the time the order is submitted. No adjustments are made if the price of any Product ordered increases or decreases between the time the order is submitted and the time when that Product is delivered.
Prices and specials available on Riverstone Kitchen Online Shop may not necessarily be the same as the prices and specials available from Riverstone Kitchen retail premise. Any prices and specials available in Riverstone Kitchen Online Shop will only apply to Products purchased through Riverstone Kitchen Online Shop if those prices or specials are specifically displayed on Riverstone Kitchen Online Shop, and vice versa.
Riverstone Kitchen Online Shop may vary the prices of the Products at any time without notice.
The prices of Products are displayed in New Zealand Dollars (NZD).
Product prices displayed include tax.
Every effort will be made to fulfil orders placed with Riverstone Kitchen Online Shop, but no member of Riverstone Kitchen shall be liable to any person if Riverstone Kitchen is unable to or declines to supply a Product for any reason whatsoever.
Riverstone Kitchen Online Shop reserves the right to limit quantities able to be ordered by, or delivered to, Customers. If a Customer's order is reduced in accordance with this clause, the price payable by the Customer for that order will be adjusted accordingly.
Riverstone Kitchen Online Shop may delay dispatch of orders that exceed reasonable household quantities due to stock availability.
Product substitution / Refund
If Riverstone Kitchen Online Shop is unable to or declines to supply a Product ordered by a Customer, Riverstone Kitchen Online Shop may substitute a similar Product of equal or higher value. In this situation the Customer will only be charged for the substituted Product at the price of the Product originally ordered.
If Riverstone Kitchen Online Shop cannot make a substitution on this basis, Riverstone Kitchen Online Shop may substitute a similar Product with a lower value. In this situation the Customer will be charged the price of the lower value Product, as at the time of receipt of the initial order.
Riverstone Kitchen will refund or replace any product that is defective under the consumer guarantees act.
If Riverstone Kitchen Online Shop agrees that a Product was delivered to a Customer in a damaged or spoiled condition, Riverstone Kitchen Online Shop shall, at the request of the Customer, replace or refund the value of the relevant Product to the Customer (as at the date on which the Product was originally ordered).
The original product must be returned to Riverstone Kitchen within 7 days of receiving the damaged or spoiled goods.
Method of Payment
Customers must pay Riverstone Kitchen Online Shop for the Products purchased by Visa or Mastercard. Riverstone Kitchen Online Shop does not accept EFTPOS, cash, cheque, voucher or any other form of payment.
Payment by credit card
If a Customer's credit card is declined by its financial institution, delivery of the relevant order will not be made.
Riverstone Kitchen reserves the right to refuse to accept payment from any particular Customer by credit card for any reason whatsoever.
If a Customer is invoiced an incorrect amount for any Product ordered, Riverstone Kitchen shall be paid by, or refund to, the Customer the necessary adjustment amount to reflect the correct amount which should have been invoiced.
Change to payment policy
Riverstone Kitchen may change at any time the way in which a Customer pays for Products, and any change will be notified to the Customer prior to the change coming into effect.
Shipping and delivery
All items that are in stock in our warehouse are usually shipped within 2-3 working days from payment being received.
Delivery and liability
Deliveries will be made to the Delivery Point. If the courier brings the Products inside the Premises, beyond the Delivery Point, at the request of the Customer, or other person accepting delivery of the Products on behalf of the Customer, whether on any particular occasion or pursuant to a standing instruction or request, no member of Riverstone Kitchen shall be liable for any direct or indirect damage or loss (including in negligence) suffered by the Customer or any third party in doing so. In addition, the Customer indemnifies each member of Riverstone Kitchen for any direct or indirect damage or loss (including in negligence) that that member incurs in connection with any third party claim arising out of or in connection with any deliveries brought beyond the Delivery Point.
Riverstone Kitchen shall be entitled to assume that any person accepting delivery of the Products is authorised to do so on behalf of the Customer.
Delays to delivery
Notwithstanding any other term, no member of Riverstone Kitchen shall be liable for failure to deliver on a timely basis, whether the delay has been due to causes beyond the control of Riverstone Kitchen or otherwise.
If Riverstone Kitchen considers that the delivery of a Customer's order is likely to be substantially delayed, Riverstone Kitchen may, but shall not be obliged to, contact the Customer to arrange an alternative delivery timeframe. If that timeframe is unacceptable to the Customer, the Customer may cancel the order, without incurring any fee for doing so.
Accessibility and safety
Riverstone Kitchen sub contract to a chosen courier that is trusted and best for the job at hand.
Customers shall ensure that their Delivery Point is easily accessible to Riverstone Kitchen chosen couriers, and that it is safe for those couriers to enter the Customer's premises in order to complete the delivery. If in the courier's opinion the Delivery Point is not easily accessible for example due to dogs being loose, or it is unsafe to deliver the Products, the delivery will not be made, and the Customer will be contacted to make alternative arrangements. Riverstone Kitchen reserves the right to charge Customers an additional fulfilment fee in respect of any deliveries repeated in accordance with this clause. If alternative arrangements acceptable to Riverstone Kitchen are not reached, the Customer will be deemed to have cancelled the order and may incur a Cancellation Fee. If the goods perish due to none delivery under this clause Riverstone Kitchen will not be responsible.
Change of address
The Customer shall notify Riverstone Kitchen immediately of a change to its delivery address.
Delivery deemed to have taken place
If no person is present at the Delivery Point at the time of delivery, or the Customer or any other person fails or refuses to take delivery of the Products, the Products will be left at the Delivery Point and be deemed to have been delivered at that point in time.
Incorrectly or undelivered Products
If any Product delivered does not correspond with a Product ordered, the Customer may:
(a) keep the incorrectly-delivered Product, in which case no adjustment will be made to the payment due from the Customer for the order containing the incorrect Product; or
(b) reject the incorrectly-delivered Product, in which case Riverstone Kitchen will, at the request of the Customer, either replace that Product with the Product that was originally ordered, or refund the value of the Product that was originally ordered (as at the date on which the Product was ordered).
If a Customer chooses to reject an incorrectly-delivered Product in accordance with sub-clause (b), Riverstone Kitchen reserves the right to collect the incorrectly-delivered Product from the Customer. If the Customer is unable, or refuses, to deliver up the Product when requested, Riverstone Kitchen reserves the right to charge the Customer for that Product.
If a Customer has been charged for a Product that has not been delivered, if the Product is in stock, Riverstone Kitchen will, at the request of the Customer, re-deliver that Product at no extra charge to the Customer. Alternatively, the Customer may cancel the order of such Product (or if the Product is out of stock Riverstone Kitchen may cancel the order for that Product) (in each case without incurring any cancellation fee), and Riverstone Kitchen will refund the value of the relevant Product (as at the date on which the Product was ordered).
Variation/cancellation of order
The Customer may vary or cancel the order up to the point in time that Riverstone Kitchen has commenced packing the order by contacting Riverstone Kitchen.
Property and risk of Products
Property and risk in the Products shall pass to the Customer on delivery to the Delivery Point. No liability will be accepted on behalf of Riverstone Kitchen for any spoiled or perished goods after delivery.
It is not our policy to offer refunds unless the item is deemed to be faulty. We are happy to offer another product of same or greater value under the condition that the item hasn't been consumed.
If you receive a faulty item, you must contact Riverstone Kitchen immediately and the faulty item must be returned to Riverstone Kitchen within 7 days.
The Customer shall keep their Login details safe and confidential at all times.
All representations, terms, warranties, guarantees, or conditions whether implied by statute, common law or custom of the trade or otherwise, including, but not limited to, implied warranties, guarantees or conditions of merchantability and/or fitness for a particular purpose, tolerance to any conditions or similarity to sample are excluded to the fullest extent permitted by law. The Customer acknowledges that the Customer does not rely on any representation or statement made by or on behalf of any member of Riverstone Kitchen other than the express provisions of these terms and conditions. The Customer shall ensure that the Products are not used for any purpose for which they are not suitable and shall be responsible for using all necessary skill and care in handling and using the Products. The Customer expressly acknowledges and agrees that no member of Riverstone Kitchen assumes any obligation or liability for any advice given, and that all such Products are accepted by the Customer entirely at the Customer's risk.
LIABILITY AND INDEMNITY
The liability of Riverstone Kitchen whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in, or non-compliance of, a Product or any other breach of Riverstone Kitchen s' obligations hereunder shall not in any event exceed an amount equivalent to the price of the relevant Product.
No liability for indirect loss
No member of Riverstone Kitchen shall be liable for any consequential, indirect or special damage or loss of any kind whatsoever arising from or in relation to the Customer's use of, or inability to use, Riverstone Kitchen Online Shop, or the delivery or failure to deliver any Products.
Notwithstanding any other term, the Customer agrees to indemnify each member of Riverstone Kitchen against all liabilities, losses, claims and expenses suffered or incurred by that member, and all claims and demands made against any member of Riverstone Kitchen, arising directly or indirectly out of the Customer's use of Riverstone Kitchen Online Shopping, any breach of these terms and conditions, or the delivery or failure to deliver any Products.
All right, title and interest in all Intellectual Property in all concepts, systems, written, graphic and other material relating to Riverstone Kitchen Online Shop and its contents is owned by, and shall at all times remain the exclusive property of, Riverstone Kitchen, its licensors and the providers of any other products and services accessible through Riverstone Kitchen Online Shop, and is protected by New Zealand and international law. Nothing in these terms and conditions shall constitute any licence of intellectual property rights to the Customer.
If the performance by Riverstone Kitchen of its obligations under these terms and conditions is prevented by reason of "force majeure" (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of any government or government agency, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of Products or raw materials, delay in transit, electricity or communications failures, or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of Riverstone Kitchen) Riverstone Kitchen shall be excused from such performance to the extent of such prevention.